Returns

At Sole Riviera, we want you to be completely satisfied with your purchase. If, for any reason, you are not entirely satisfied, you may request a return under the conditions outlined below.

1. Return Conditions

To be eligible for a return, your item must meet the following conditions:

The return request must be made within 14 days of delivery
Items must be unworn, unused, and in their original condition
All original tags, packaging, and accessories must be included
Items must not have been washed, altered, or damaged

Items that do not meet these conditions may be refused.

2. Non-Returnable Items

For hygiene and quality reasons, the following items cannot be returned:

Sale items or discounted items (except in case of defect)
Swimwear (if applicable)
Underwear or items marked as "final sale"
Gift cards

3. How to Request a Return

To request a return, please contact us at the following address:

Email: [your support email address]

Please provide:

Your order number
The item(s) you wish to return
The reason for the return

Once your request is approved, we will provide you with the necessary instructions to complete the return.

4. Return Shipping Costs

Return shipping costs are the responsibility of the customer
We recommend using a trackable shipping method
We are not responsible for return packages lost or damaged during transit

5. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund request.

If your refund is approved:

The refund will be issued via your original payment method
Refund processing may take 5 to 10 business days, depending on your bank or payment provider

Original shipping fees are non-refundable.